Question 1

How do I join my phone appointment?

Accepted Answer

Once your booking is confirmed, we’ll provide all the information you need before your scheduled appointment. Simply be available at your chosen appointment time, and your reader will connect with you using the contact method selected during your booking.

Question 2

What happens if I’m running late?

Accepted Answer

We understand that unexpected delays can happen.

Your reader will attempt to connect with you at your scheduled appointment time. If you’re unavailable, our system will automatically retry the call up to three times, with approximately two minutes between each attempt.

If we’re unable to reach you after these attempts, your appointment will be marked as a no-show and the session will be considered complete. As your appointment time has been reserved exclusively for you, missed appointments are not eligible for a refund or credit.

Question 3

What happens if my call gets disconnected during a reading?

Accepted Answer

If your call is interrupted due to a technical issue, our system will automatically attempt to reconnect you and your reader up to two times, with approximately two minutes between each attempt.

If the connection cannot be restored, the next steps will depend on the cause of the disconnection.

If the disconnection occurred on the client’s side, the session will be considered complete and refunds or credits will not be issued.

If the disconnection occurred on the reader’s side, our support team will review the circumstances. Where appropriate, we may offer account credit or a partial refund based on the unused portion of the scheduled session.

Question 4

What happens if my reader becomes unavailable?

Accepted Answer

In the unlikely event that your reader is unable to attend your appointment, we’ll contact you as soon as possible.

You’ll have the option to:

Reschedule your appointment with the same reader.
Book with another suitable reader.
Receive a refund or account credit, depending on your preference.

Our support team will always work with you to find the solution that best suits your needs.

Question 5

Can I book another session with the same reader?

Accepted Answer

Absolutely. If you’d like to continue your journey with a reader you’ve connected with, you can book future appointments directly through their profile, subject to their availability.

Question 6

Can I book appointments in advance?

Accepted Answer

Yes. You can book appointments in advance based on each reader’s published availability, allowing you to choose a date and time that works best for you.

Question 7

Can I choose a different reader for my next session?

Accepted Answer

Absolutely. While many clients enjoy building an ongoing relationship with the same reader, you’re welcome to explore different readers and approaches at any time. Every reader brings their own unique style, experience and perspective, and you’re free to choose the reader who feels right for you at each stage of your journey.

Question 8

Will my phone number be shared with my reader?

Accepted Answer

No. Your privacy is important to us. Phone readings are connected securely through our platform, and your personal contact details are not shared with your reader.

Question 9

How often should I book a reading?

Accepted Answer

There is no right or wrong answer. Some clients book a reading when they’re facing a significant life decision, while others return from time to time for guidance and reflection.

At The World of Psychics, we believe readings should empower you to make your own decisions rather than create dependence. We encourage clients to allow time to reflect on the guidance they’ve received before booking another session, ensuring that each reading remains a meaningful and valuable experience.

Question 10

Can I change the phone number for my booking?

Accepted Answer

If you need to change the phone number for your booking, please contact our support team as soon as possible. Depending on the stage of your booking, you may need to cancel your existing appointment and book a new session using your updated phone number. Our team will be happy to guide you through the process.

Question 11

How do email readings work?

Accepted Answer

Email readings offer thoughtful, personalised guidance delivered in writing.

Simply choose the email reading that best suits your needs, create an account, complete your booking and submit your question(s) along with any relevant background information. Your chosen reader will carefully prepare your reading, and once it’s complete, you’ll receive a notification to view it securely through your account.

Question 12

What types of email readings do you offer?

Accepted Answer

We offer three types of email readings to suit different levels of guidance:

Short Reading – Approximately 500 words, covering one question.
Deeper Reading – Approximately 1,000 words, covering up to two questions.
In-Depth Reading – Approximately 1,500 words, covering up to three questions.

Each option is designed to provide the level of detail and guidance that best suits your needs.

Question 13

How many questions can I ask?

Accepted Answer

The number of questions included depends on the email reading you’ve selected.

If you require further guidance, you can purchase an additional question during the booking process. Each additional question includes a written response of approximately 250 words.

Question 14

Can I ask a follow-up question after receiving my reading?

Accepted Answer

Yes. Every email reading includes one clarification opportunity, allowing you to ask a follow-up question relating specifically to the guidance you’ve received.

Clarification questions are intended to help explain or expand upon your reading and should not introduce new topics or unrelated questions.

Responses are typically between 100 and 150 words.

Question 15

What information should I include when placing my order?

Accepted Answer

The more information you provide, the more personalised your reading can be.

We recommend clearly explaining your situation, sharing any relevant background information and asking clear, focused questions. This helps your reader provide guidance that is meaningful and relevant to your circumstances.

Question 16

When will I receive my email reading?

Accepted Answer

Your completed reading will normally be delivered within 72 hours of your order being confirmed.

Please note that delivery times exclude weekends and UK public holidays.

Question 17

How will I receive my email reading?

Accepted Answer

To receive an email reading, you’ll first need to create an account with The World of Psychics. You will be prompted to create this account at the time of placing an order for the email reading.

Once your reading has been completed, you’ll receive a notification letting you know it’s ready to view. Your reading can then be accessed securely through your account, where it will remain available for you to read and revisit whenever you wish.

Question 18

Can I choose my own reader?

Accepted Answer

Absolutely. You can browse our readers and choose the one whose style, experience and areas of expertise best match the guidance you’re looking for.

If you’re unsure who to choose, our Find My Match quiz can help recommend readers based on your preferences.

Question 19

Can I cancel my email reading?

Accepted Answer

Email readings are personalised services prepared specifically for you.

Once your order has been confirmed, cancellations or rescheduling are generally not available.

Please ensure you’re happy with your order before completing your purchase. If you have any questions, our support team will be happy to help before you place your order.

Question 20

Are email readings confidential?

Accepted Answer

Yes. Your questions, personal information and completed reading are treated as strictly confidential and handled securely in accordance with our Privacy Policy.

Question 21

Which should I choose – a phone reading or an email reading?

Accepted Answer

Both options provide thoughtful, personalised guidance, but they offer different experiences.

A phone reading allows you to have a live conversation with your reader, ask questions throughout the session and explore guidance as it unfolds.

An email reading provides a carefully considered written response that you can read and revisit whenever you wish. It’s an excellent option if you prefer time to reflect on your guidance or would like a written record to refer back to in the future.

Question 22

Can I extend my phone reading?

Accepted Answer

Yes, where available.

If your reader has availability immediately after your scheduled appointment, you’ll be given the option to extend your reading before your session ends. The system will automatically ask whether you’d like to continue your reading.

Extensions are currently available in 10-minute or 20-minute increments.

If your reader has another appointment scheduled immediately after your session, the extension option will not be available. You’re always welcome to book another appointment with the same reader at a later date.

Question 23

How will I know if I can extend my reading?

Accepted Answer

If your reader is available to continue, the system will automatically notify you towards the end of your scheduled appointment and give you the option to extend your reading.

If no extension option is offered, it means your reader has another appointment scheduled and is unavailable to continue beyond your booked session.

Question 24

What types of readings do you offer?

Accepted Answer

Our readers offer a range of reading methods, including psychic readings, tarot readings, mediumship, astrology, numerology, Akashic Records, remote viewing, pet communication and rune readings. You can browse reader profiles or use our Find My Match quiz to discover the approach that’s right for you.

Question 25

Do you guarantee specific outcomes or predictions?

Accepted Answer

No. Our readers provide spiritual guidance, intuitive insight and personal perspectives based on their individual abilities, experience and interpretation.

As each reader is an independent practitioner, the guidance they provide reflects their own interpretation and shouldn’t be regarded as a statement of fact, a guaranteed outcome or professional advice.

We encourage you to use your own judgement when making personal decisions.

All readings provided through The World of Psychics are offered for entertainment purposes only and shouldn’t be relied upon as a substitute for medical, legal, financial or other professional advice.

Question 26

How are your readers selected?

Accepted Answer

Every reader on The World of Psychics is personally reviewed through our founder-led curation process.

Rather than accepting every application, we carefully assess each reader’s communication style, professionalism, experience and overall client experience to ensure they align with the standards and values of our platform.

Our goal is to build a trusted community of readers who provide thoughtful, compassionate and meaningful guidance.

Question 27

Are all of your readers experienced?

Accepted Answer

Yes. Every reader brings their own unique background, experience and areas of expertise. Their profiles provide information about their experience, reading methods, areas of guidance and approach, helping you make an informed choice before booking.

Question 28

Do your readers specialise in different areas?

Accepted Answer

Yes.

Every reader has their own areas of expertise. Some specialise in relationships, while others focus on career and abundance, family and home, life purpose, spiritual growth, afterlife connections or general guidance.

You can explore each reader’s profile to learn more about their experience, reading methods and areas of guidance before booking.

Question 29

Can I contact a reader directly?

Accepted Answer

No.

To protect the privacy of both our clients and readers, all bookings and communication are managed through The World of Psychics platform.

If you have a question about your booking, our support team will always be happy to help.

Question 30

Can I leave a review after my reading?

Accepted Answer

Yes.

After your reading has been completed, you’ll be invited to leave a review and share your experience.

Your feedback helps other clients make informed decisions and helps us maintain the quality of our platform.

Question 31

Are reviews genuine?

Accepted Answer

Yes.

Reviews can only be submitted by clients who have completed a verified booking through The World of Psychics, helping ensure that feedback reflects genuine customer experiences.

Question 32

Can I edit or remove my review?

Accepted Answer

If you’d like to amend or remove a review you’ve submitted, please contact our support team. We’ll be happy to assist you where appropriate.

Question 33

Can I request a reader who isn’t currently available?

Accepted Answer

Yes.

If a reader isn’t currently accepting appointments, you can join their waiting list directly from their profile.

We’ll notify the reader that you’d like to book a session. Once they update their availability, we’ll send you a notification so you can return to the platform and book an appointment.

Please note that joining the waiting list does not reserve an appointment, and bookings remain subject to the reader’s availability.

Question 34

How can I learn more about a reader before booking?

Accepted Answer

Every reader profile includes information about their experience, reading methods, areas of guidance, reading style and personal approach. You’ll also find client reviews to help you choose the reader who feels right for you.

If you’re still unsure, our Find My Match quiz can recommend readers based on your preferences.

Question 35

How are reader ratings calculated?

Accepted Answer

Reader ratings are based on verified reviews submitted by clients who have completed a booking through The World of Psychics. Ratings are updated automatically as new reviews are received, helping you make informed decisions when choosing a reader.

Question 36

What do Featured, Top Rated and Best Rated readers mean?

Accepted Answer

We highlight readers in different ways to help you discover the right match for your needs.

Featured Readers have been selected to showcase a range of reading styles, experience and specialties.
Top Rated and Best Rated readers are determined using verified customer reviews and other quality indicators on our platform.

We always encourage you to explore each reader’s profile, experience and areas of expertise to find the reader who feels right for you.

Question 37

Can readers answer every type of question?

Accepted Answer

Our readers offer guidance across a wide range of life topics based on their individual experience and areas of expertise. However, they may choose not to answer questions that fall outside their professional or ethical boundaries.

For matters relating to medical, legal, financial or other professional advice, we encourage you to seek guidance from a suitably qualified professional.

Question 38

How does your pricing work?

Accepted Answer

Our pricing is simple and transparent. Every appointment has a fixed price, so you’ll always know the full cost before confirming your booking. There are no hidden fees or unexpected charges.

Question 39

Why don’t you charge by the minute?

Accepted Answer

We believe meaningful guidance shouldn’t be rushed. Appointment-based sessions allow you and your reader to focus on the conversation rather than the clock, creating a calmer and more considered experience.

Question 40

What payment methods do you accept?

Accepted Answer

We currently accept all major debit and credit cards, as well as PayPal. Additional payment methods may be introduced as we continue to expand our platform.

Question 41

Can I save by purchasing a value package?

Accepted Answer

Yes. If you plan to book multiple readings, our value packages offer a convenient way to save on future appointments. Simply purchase a package, add credits to your wallet, and use them whenever you’re ready to book.

Question 42

How do value packages work?

Accepted Answer

Value packages allow you to purchase wallet credits in advance, often with added value compared to paying for individual appointments. Your credits are stored securely in your account and can be used towards eligible bookings across the platform.

Question 43

How does my wallet work?

Accepted Answer

Your wallet stores any credits you’ve purchased or received through eligible promotions, referrals or refunds.

Available wallet credits are automatically applied during checkout, making it quick and easy to pay for future bookings.

Question 44

When are wallet credits deducted?

Accepted Answer

Wallet credits are deducted once your booking has been successfully confirmed. If a booking cannot be completed, your credits will remain available in your wallet.

Question 45

Can I combine wallet credits with promotional offers?

Accepted Answer

Where eligible, wallet credits may be used together with selected promotional offers. Any restrictions or exclusions will be clearly displayed at the time of booking.

Question 46

Will I receive an invoice or receipt?

Accepted Answer

Yes. Once your payment has been successfully processed, a confirmation and payment receipt will be available within your account. You may also receive a confirmation email for your records.

Question 47

Are there any hidden fees?

Accepted Answer

No. The price displayed at checkout is the price you’ll pay. We believe in transparent pricing, with no hidden charges or unexpected costs.

Question 48

Do you offer refunds?

Accepted Answer

Refund requests are considered in accordance with our Cancellation & Refund Policy.

If you’re eligible for a refund, we’ll process it using your original payment method wherever possible. In some circumstances, we may offer wallet credit as an alternative resolution.

Please refer to our Cancellation & Refund Policy for full details.

Question 49

Can I use my wallet for all bookings?

Accepted Answer

Yes. Wallet credits can be used towards eligible bookings made through The World of Psychics. If any exclusions apply, they’ll be clearly shown during the booking process.

Question 50

Can I split a payment between my wallet and another payment method?

Accepted Answer

No. At present, bookings must be paid for using a single payment method.

If you choose to pay using wallet credits, you’ll need to have sufficient credit in your wallet to cover the full cost of your booking. If you don’t have enough wallet credit available, you’ll need to complete your purchase using one of our accepted payment methods instead.

Question 51

Do wallet credits expire?

Accepted Answer

No. Your wallet credits remain available in your account until they’re used to book an eligible reading.

Question 52

Can I transfer my wallet credits to another account?

Accepted Answer

No. Wallet credits are non-transferable and can only be used by the account holder who purchased or received them.

Question 53

Which currencies do you accept?

Accepted Answer

We currently support payments in the following currencies:

British Pound (GBP)
US Dollar (USD)
Canadian Dollar (CAD)
Australian Dollar (AUD)
Indian Rupee (INR)
Euro (EUR)

If your local currency isn’t currently supported, your payment will be processed in US Dollars (USD). Your bank or card provider may apply its own exchange rate or foreign transaction fees, so we recommend checking with them if you have any questions.

Question 54

Is my payment secure?

Accepted Answer

Yes. All payments are processed securely using trusted payment providers (Stripe, PayPal and Trusted Payments). We do not store your full card details, helping to keep your personal and payment information protected.

Question 55

What should I do if my payment fails?

Accepted Answer

If a payment isn’t successful, your booking won’t be confirmed. You can try again using the same or a different payment method. If the problem persists, please contact our support team, who’ll be happy to help.

Question 56

What is the User Referral Programme?

Accepted Answer

Our Referral Programme rewards you for introducing friends and family to The World of Psychics.

When someone signs up using your unique referral link, they’ll receive a special introductory discount on their first eligible booking. Once they’ve completed their first successful paid booking, you’ll receive referral wallet credits as a thank you for recommending us.

All referral rewards are subject to our Referral Programme Terms & Conditions.

Question 57

How do I refer someone?

Accepted Answer

Once you’ve created an account, you’ll find your unique referral link within your account dashboard.

Simply share your referral link with friends or family. To qualify for the referral offer, they must register using your unique link.

Question 58

What does my friend receive?

Accepted Answer

When someone signs up using your referral link, they’ll receive an introductory discount to use towards their first eligible booking.

The value of the discount, any minimum booking requirements and the expiry date of the offer will be clearly displayed when it’s issued.

Question 59

When will I receive my referral reward?

Accepted Answer

You’ll receive your referral wallet credits once the person you referred has completed their first successful paid booking.

Your reward will then be automatically added to your wallet.

Question 60

What counts as a successful paid booking?

Accepted Answer

A successful paid booking is a qualifying booking that has been completed.

Referral rewards aren’t issued simply because a booking has been made or paid for. The booking must be successfully completed before the referral reward is released.

Question 61

Can I refer more than one person?

Accepted Answer

Yes. You can refer as many friends and family members as you like, provided all referrals comply with our Referral Programme Terms & Conditions.

Question 62

Can I refer myself?

Accepted Answer

No. Self-referrals, duplicate accounts and any attempt to abuse the Referral Programme aren’t permitted and may result in referral rewards being withheld or accounts being reviewed.

Question 63

Why haven’t I received my referral reward?

Accepted Answer

If you haven’t yet received your referral reward, it’s usually because the person you referred hasn’t yet completed their first successful paid booking or the referral is still being verified.

If you believe there’s been an error, please contact our support team and we’ll be happy to investigate.

Question 64

What happens if my friend doesn’t use my referral link?

Accepted Answer

To qualify for the Referral Programme, your friend must register using your unique referral link.

Unfortunately, referral rewards can’t be applied retrospectively if they create their account without using your referral link.