Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.theworldofpsychics.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, We collect certain information when you use the Portal (website) and/or its related services, or in the event that you have cause to contact us directly. Depending on your level of engagement within our Portal we may collect the following information.
Personal Information: your name, date of birth, address, email address, phone number(s), financial and transaction details, personal description, photo id and other contact or identifying information you may choose to provide to us
Use of the Portal: including your Internet Protocol (IP) address, the type of browser and device you use, pages viewed, links clicked, referrers, cookie details, merchant engagement requests and related call connection times and sequences, messages, content, reviews, testimonials and other information you may disclose to us whilst engaged through or in using the Portal or that which we are obligated to retain as part of our compliance requirements
In addition we will we will typically keep a record of any direct correspondence if you contact us
We record all our calls for monitoring and compliance purposes and by using our services, you give us the consent to do so. We use Vonage business phone systems for all the call services including storage of call recordings. Please read their privacy policy on their website.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and the information collected depending on the level of engagement with our portal/website as mentioned but not limited to above.
Use of Information
We will use information about you to provide and deliver the services you request, manage and enhance our service quality and customer satisfaction, process transactions, communicate with you to respond to your requests and queries, detect, investigate and prevent fraudulent or other illegal activities and comply with our legal and regulatory requirements, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Further, we use the Device Information that we collect to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use this information for retarget marketing.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Payment Related Information
We use Acuity scheduling tool by Squarespace to help you schedule appointments with out readers and pay for those via Stripe payment gateway or PayPal. Stripe holds your card details on file which allows us to charge the card with your permission for appointment scheduled over call or for any extra minutes used over and above the package already paid for. You could gather more information about how they handle your card information details by visiting www.stripe.com or www.paypal.com
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
European Resident
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a reading request through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States via the third parties that we use for analytics, marketing and payment processing purposes.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements
If you have any questions about the retention of your personal data, please contact us using the contact information provided below
Security
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction
Where you use a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
MINORS
The Site is not intended for individuals under the age of 18 years.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at theworldofpsychics@outlook.com or info@theworldofpsychics.com