Privacy Policy

Depending on how you use The World of Psychics, we may collect:

• Your name, email address and telephone number.
• Account, profile and booking information.
• Information you provide when booking a reading, including questions or other information relevant to your reading.
• Information relating to the reader or service you select.
• Payment and transaction information.
• Communications between you and The World of Psychics, including customer support enquiries.
• Information contained in WhatsApp communications where applicable.
• Technical information about your device and your use of our website, applications and services.
• Call records, call metadata and recordings relating to readings conducted through our telephone service.
• Marketing and communication preferences.
• Cookie and similar technology information.
• Information required to prevent fraud, misuse or unauthorised activity.
• Information necessary to investigate complaints, disputes, payment disputes, chargebacks and payment reversals.

We may also receive personal information from third parties where necessary to provide our services or operate our business. This may include payment providers, communications providers, technical service providers, advertising and marketing platforms, fraud-prevention services and other service providers.

Depending on the circumstances, information received from third parties may include contact details, transaction information, payment status, communications information, technical information, fraud or security information, advertising or marketing interaction information, and information relating to your use of our services.

Where we obtain personal information from a third party rather than directly from you, the source may include the relevant payment provider, communications provider, service provider, advertising or marketing platform, or other organisation through which the information was obtained.

We may use your personal information to:

• Create and manage accounts.
• Process and manage bookings and payments.
• Provide psychic, astrology and email reading services.
• Connect you with your selected reader.
• Provide customer support.
• Send booking confirmations, reminders and service notifications.
• Communicate with you through WhatsApp where applicable.
• Send marketing communications where permitted by law.
• Maintain the security, reliability and functionality of our website and services.
• Prevent fraud, misuse and unauthorised activity.
• Investigate and respond to complaints, disputes, payment disputes, chargebacks and payment reversals.
• Maintain appropriate business and transaction records.
• Meet legal, regulatory and compliance requirements.
• Improve our website, services and customer experience.
• Measure and improve our advertising and marketing.
• Protect The World of Psychics, our readers, customers and others.

We process personal information where necessary for the performance of a contract, to comply with a legal obligation, for our legitimate interests, or where you have given consent, as applicable.

Our legitimate interests may include operating and improving our services, maintaining security, preventing fraud and misuse, protecting our business and customers, resolving disputes, maintaining appropriate records and carrying out permitted direct marketing.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing carried out lawfully before consent was withdrawn.

When you book a reading, information you provide may be shared with the reader you select where this is necessary to administer and provide the service.

This may include your name, booking details, contact information and information you provide in connection with your reading.

Readers providing services through The World of Psychics are expected to maintain appropriate professional standards, confidentiality and customer boundaries.

Telephone readings are provided using Twilio.

Calls may be recorded for purposes including:

• Service and quality management.
• Customer support.
• Security and fraud prevention.
• Complaints and dispute resolution.
• Payment disputes, chargebacks and payment reversals.
• Record keeping.
• Legal, regulatory and compliance purposes.
• Protecting The World of Psychics, our readers and our customers.

Call recordings are initially recorded through Twilio and transferred to The World of Psychics’ own server/backend for storage.

Where a recording has been successfully transferred to our own server, the corresponding recording held by Twilio will be deleted where technically possible and where the applicable Twilio configuration permits.

If a recording cannot be successfully transferred to our own server for technical or other reasons, it may remain stored by Twilio so that the recording is not lost.

Our own server is intended to be the primary retained location for call recordings.

Call recordings stored on our own servers are encrypted.

Access to recordings is restricted to authorised persons who have a legitimate business, technical, security, support, dispute-resolution, legal or compliance reason to access them.

Call recordings may be used as evidence when investigating or responding to complaints, payment disputes, chargebacks, payment reversals, fraud claims or disputes concerning whether a telephone service was provided, including its duration or completion.

Recordings are retained only for as long as reasonably necessary for the purposes for which they are used, including legitimate business, security, dispute-resolution, legal and compliance requirements.

When recordings are no longer required, they will be securely deleted or anonymised where appropriate.

By using our telephone services, you acknowledge that calls may be recorded and processed in this way.

We use reputable third-party service providers to help operate The World of Psychics, provide our services, process payments, provide communications, maintain our systems and conduct our business.

We take appropriate care when selecting these providers and seek to use providers that maintain appropriate data protection and security measures and provide contractual arrangements designed to comply with applicable data protection requirements.

Our service providers include:

• Hostinger — website hosting and related infrastructure.
• Amazon Web Services (AWS) — cloud infrastructure, storage and related technical services.
• NexisParkx — website and backend development and maintenance. NexisParkx may have access to personal information contained within our website and backend systems where necessary to provide these services. Where it processes personal information on our behalf, it is required to follow our instructions and applicable data protection requirements.
• Twilio — telephone services, call routing, call handling, call recording and WhatsApp communications and notifications.
• WhatsApp / Meta — WhatsApp communications, notifications, marketing and related services where applicable.
• Stripe — payment processing and related transaction services.
• Trust Payments — payment processing and related transaction services.
• PayPal — payment processing and related transaction services.
• Eximpe — UPI payment processing and related transactions for customers making payments in India.
• Google Workspace — business email, communications and related productivity services.
• Google / Google Ads — advertising, marketing, conversion measurement and related services where applicable.
• Meta / Meta Ads — advertising, marketing, measurement and conversion tracking where applicable.
• TikTok / TikTok Ads — advertising, marketing, measurement and conversion tracking where applicable.
• YouTube / Google — video and related Google services where applicable.

Where a third-party provider processes personal information on our behalf, we take appropriate steps to ensure that suitable contractual and data protection safeguards are in place.

Some third-party providers may also process personal information under their own privacy policies and legal obligations, depending on the services they provide. You may refer to the relevant provider’s privacy policy and data protection information for further details about processing carried out by that provider.

The use of third-party service providers does not remove our own responsibilities under applicable data protection law. We remain responsible for processing carried out by us and for appropriately selecting and managing our service providers.

Payments may be processed by Stripe, Trust Payments, PayPal or Eximpe, depending on the payment method and transaction.

Eximpe is used for UPI payments in India.

Payment providers may process information including your name, billing information, payment information, transaction details, payment status and information required for verification, fraud prevention and payment processing.

Where payment is processed directly by a payment provider, we do not intend to store your full payment card details on our own systems.

Payment providers may process information under their own privacy policies, terms and legal obligations.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication, secure infrastructure, restricted administrative access, encryption, security monitoring, backups and other appropriate safeguards.

Access to personal information and call recordings is restricted to those who require access for legitimate business, technical, operational, security, support, legal or compliance purposes.

No online service can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services.
• Maintain business and transaction records.
• Meet legal, regulatory and compliance requirements.
• Resolve complaints and disputes.
• Investigate payment disputes, chargebacks and payment reversals.
• Prevent fraud and misuse.
• Protect our services, business, readers and customers.

Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.

Where we do not specify a fixed retention period, we determine the appropriate period by considering the nature and amount of the information, why we hold it, whether we have an ongoing business or legal need to retain it, and applicable legal requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We may send marketing communications by email or WhatsApp where permitted by law. You can opt out of direct marketing communications at any time.

Service-related communications, including booking confirmations, reminders and important service information, may continue where necessary to provide our services.

Our website may use cookies, pixels, tags, APIs and similar technologies for website functionality, security, analytics, marketing and advertising.

These technologies may include those provided by Google, Meta and TikTok where applicable.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You can manage your preferences through the cookie controls provided on our website.

Our cookie controls are separate from this Privacy Policy and may provide more detailed information about the specific technologies used on our website.

Some of our service providers may process or store personal information outside the United Kingdom, including providers involved in hosting, cloud infrastructure, telephone services, call recording, WhatsApp, payments, email, advertising and technical services.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure the transfer is made lawfully, which may include relying on an adequacy decision or appropriate contractual safeguards.

Further information about international transfers may be requested by contacting info@theworldofpsychics.com.

Depending on the circumstances and applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Exercise applicable rights relating to automated decision-making or profiling.

Where we process personal information based on our legitimate interests, you may have the right to object to that processing.

You also have the right to complain to the relevant data protection supervisory authority if you believe your personal information has been handled unlawfully.

To exercise your rights or ask a privacy question, contact:
info@theworldofpsychics.com

We may need to verify your identity before processing certain requests.

We do not currently intend to make decisions about you based solely on automated processing, including profiling, where those decisions produce legal effects or similarly significant effects on you.

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, service providers, legal requirements or the way we process personal information.

The latest version will be published on our website with the updated date shown at the top.

Where required by law, we will provide additional notice of material changes.

We recommend reviewing this Privacy Policy periodically.