Privacy Policy

Depending on how you use The World of Psychics, we may collect:

• Your name, email address and telephone number.
• Account and booking information.
• Information you provide when booking a reading, including questions or details relevant to your reading.
• Payment and transaction information.
• Communications you have with us.
• Technical information about your device and use of our website or applications.
• Call records and recordings relating to readings conducted through our telephone service.

We use your information to:

• Create and manage your account.
• Process and manage bookings and payments.
• Provide psychic, astrology and email reading services.
• Connect you with your chosen reader.
• Send booking confirmations, reminders and other service notifications.
• Communicate with you through WhatsApp where applicable.
• Send marketing communications where permitted and, where required, with your consent.
• Maintain the security and reliability of our services.
• Prevent fraud, misuse and unauthorised activity.
• Resolve customer complaints and disputes.
• Meet our legal, regulatory and compliance obligations.
• Improve our website, applications and customer experience.

Information that you provide when booking a reading may be shared with the reader providing your chosen service where necessary to fulfil your booking.

Readers providing services through The World of Psychics are expected to maintain appropriate professional standards, confidentiality and customer boundaries.

Calls made through The World of Psychics may be recorded by Twilio.

Call recordings may be used for purposes including:

• Quality and service management.
• Customer support.
• Security and fraud prevention.
• Resolving complaints and disputes.
• Compliance and regulatory purposes.
• Protecting The World of Psychics, our readers and our customers.

Call recordings are also securely stored on our own server in encrypted format. Access to recordings is restricted to authorised personnel and is only provided where there is a legitimate reason to access them.

We retain recordings only for as long as reasonably necessary for the purposes for which they are used, including our legitimate business, security, dispute-resolution and compliance requirements.

We use trusted third-party providers to help us operate The World of Psychics and provide our services. These include:

• Amazon Web Services (AWS) — used to support notifications and related technical services.
• WhatsApp / Meta — used for marketing, notifications and communications.
• Twilio — used for telephone and call services, including call recording.
• Stripe — used to process payments.
• Trust Payments — used to process payments.
• PayPal — used to process payments.

These providers may process personal information on our behalf or, where applicable, process information under their own privacy policies and legal obligations.

Payments made through The World of Psychics are processed by our payment providers, including Stripe, Trust Payments and PayPal.

Where payment is processed directly by the relevant payment provider, we do not intend to store your full payment card details on our own systems.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Call recordings stored on our own servers are encrypted.

However, no online service can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our services, meet our legal and regulatory obligations, resolve disputes, maintain appropriate business records and protect our services.

When information is no longer required, we will securely delete or anonymise it where appropriate.

Depending on applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information in certain circumstances.
• Ask us to restrict or object to certain processing.
• Withdraw consent where we rely on consent to process your information.

We may send you marketing communications about The World of Psychics through email or WhatsApp where permitted by law.

You can opt out of marketing communications at any time.

Service-related communications, such as booking confirmations, appointment information and important account notifications, will continue where necessary to provide our services.

Some of our service providers may process or store information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure that personal information is protected in accordance with applicable data protection law.

Our website and applications may use cookies and similar technologies to help operate our services, understand how they are used, maintain security and improve your experience.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on our website.